Dr M Muneer
Dr Muneer has over 25 years of management experience across industries globally. He currently head three companies in the thought leadership and management consulting space. He works closely with some of the leading management gurus including Drs Kaplan and Norton, Kenichi Ohmae, Parsu Parasuraman, Bernd Schmitt, Michael Porter, Frans Johansson and Patricia Seybold.
Muneer is a well-known author and management consultant. As the CEO and Managing Director of CustomerLab Solutions, an innovative management consulting firm in partnership with some of the finest thought leaders in the world, he pioneered the implementation and proliferation of balanced scorecards in India and Middle East. He also drives passionately customer experience management, and innovation across private and public sectors in the region. His other company, Innovative Media, is a customer and knowledge management company and is credited with creating the thought leadership seminar industry in India way back in 1997. Since then Innovative Media has done over 86 thought leadership events across industries and subjects including sports marketing and experiential marketing. It has partnered almost all the media houses and has over 700 leading companies as its clients. The reach of Innovative Media in driving sponsorships and delegates is pretty deep.
He has spearheaded India Inc’s global foray through a partnership with India’s leading industry body, the Confederation of Indian Industries. The CII-CustomerLab India Scorecard Initiative has helped companies execute theta global strategies meticulously.. He is also working with FICCI on a SME Scorecard Initiative to help small and medium businesses in India achieve execution excellence. He has been advocating the use of BSC and other tools in government to the President, Prime Minister, Finance Minister, Rahul Gandhi and several Chief Ministers in India to accelerate the country’s economic growth, improve the effectiveness and efficiency of its governing bodies, and enhance its global stature. Currently he is driving the idea of Medici Innovation to solve the many problems of inclusive growth and successful implementation of government schemes.
As a leading columnist since 1991, he has written regularly for Economic Times, Times of India, Economic Times, Business World, The business Line, Khaleej Times, Independent, Business Standard, Business & Industry of Saudi, Financial Chronicle and many more. Over 400 columns have been published in print media alone and many more in the Internet. He has several books to his credit and is currently working on two books related to strategy execution and marketing ROI. He has translated several popular authors into Malayalam including Jeffery Archer, Harold Robbins, Erle Stanley Gardner, Sidney Sheldon and so on. His last management book is Capitalising on Customers with Patricia Seybold.
His latest initiative is the Medici Institute, the non-profit company in partnership with the USA-based The Medici Group, a pioneer in innovation and diversity. Medici Institute aims to use diversity-led innovation to solace business and social problems. Medici is pioneering a pilot programme in one city to change civic sense.
Muneer is known for his strategic and creative solutions to seemingly complex problems. Muneer has a PhD in strategy, an MBA in marketing and finance, and a B.Tech in Electrical and Electronics Engineering. He serves several boards and organizations in an advisory role, the latest being the NY-based Medici Institute. He is also an advisory board member of Institute for Competitiveness, Michael Porter’s India initiative. He delivers keynote speeches across the world and occasionally teach MBA students on BSC, innovation and service quality.
He has worked with clients like Aditya Birla Group, ABN Amro, RBS, Tata, Foseco, Dubal, Wipro, LMW, TVS, Reliance and many others. He has over 25 years of experience across industries of which over 12 years with BSC and Kaplan.
Muneer has worked closely with South African Football Association during the 2010 Fifa World Cup and launched the special media world cup during the time. He is also an advisory board member for the 35th National Games for 2014. He has also involved with building and managing bus shelters and unipoles across the world.
